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2026 Proof of Custody. Published by Onramp Bitcoin. Editorial Independence.PrivacyTermsproofofcustody.io
The timeline
Vendor dataJuly 2020The Custodial Boom

Ledger customer database breach

An e-commerce database was breached and published. The records identified people who had bought bitcoin hardware wallets, along with where they lived.

By Steve L, Editorial Lead·Reviewed by Proof of Custody Editorial
Published Aug 3, 2026
Reported loss
No direct bitcoin loss

~1M email addresses and roughly 272,000 detailed records including names, physical addresses and phone numbers.

What it should change

Buying a hardware wallet is a disclosure that you hold bitcoin. Those records still drive targeted phishing and physical-coercion attempts six years later, and no firmware update can fix a leak of who you are and where you live.

Which setups this class of failure could reach

These are the custody configurations structurally exposed to this kind of event. It describes the failure class, not any individual holder.

Self-custody, single signatureMultisig, devices from one vendorMultisig, devices from several vendorsCollaborative custody

Whether your own arrangement sits in one of those groups is the question our Custody Independence Standard is designed to answer, and the four questions in Is your custody setup actually safe? walk through it.

Sources

Vendor incident disclosures, published breach data

Figures are as reported by the named sources. Proof of Custody has not independently reproduced the underlying analysis.

← Earlier
QuadrigaCX
December 2018
Later →
Celsius
June 2022
How to cite
Proof of Custody, "Ledger customer database breach" incident record, proofofcustody.io/incidents/ledger-data-breach-2020
Frequently asked questions
What happened to Ledger customer database breach?+

An e-commerce database was breached and published. The records identified people who had bought bitcoin hardware wallets, along with where they lived. Reported loss: No direct bitcoin loss.

What should Ledger customer database breach change about how I hold bitcoin?+

Buying a hardware wallet is a disclosure that you hold bitcoin. Those records still drive targeted phishing and physical-coercion attempts six years later, and no firmware update can fix a leak of who you are and where you live.

Which custody setups were exposed to the Ledger customer database breach failure?+

This class of failure could reach: self-custody, single signature; multisig, devices from one vendor; multisig, devices from several vendors; collaborative custody. It describes the failure class rather than any individual holder.

See the full timelineAssess your own setup